A solution to reach brands, service providers and utilisation of owned assets.
Ever wonder, that the future of business will see brands living among its customer's. So, to achieve this GladMinds came up with its own platform called as "GladMinds Connect Platform" simply called as GCP. Where the communication between the customers and brands will take place with the help two software products.
- AfterBuy Care
- AfterSell Care
Let's discuss about "AfterBuy Care" in this post.
AfterBuy Care is for customers/consumers, it helps you to connect with multiple brands and service providers to request for product support. The user who owns the product can raise the service request from web/mobile application to the right person.
Now when comes to organizations using AfterBuy, it assists managing of products what they own after purchase, and can ensure all the products you own are identified, associated and maintained in admin level or user level.
Features of AfteBuy Care:
- Maintain products you own across all the categories.
- Define location and associate you for the product.
- On-board service provider.
- Rent-in a product.
- Sign-up and raise AMC request.
- Manage service level agreements.
- Raise service request.
- Track issues to closure and so on..
So, what will you achieve from AfterBuy Care?
- It save time in reporting to OEM/service provider.
- You can escalate your service request with just few clicks.
- You will get information of product you own in detail.
- You can track service request history of any owned property.
For more information contact: GladMinds Technologies
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